Hydrangea Sky Blue, Preserved, 20-25cm

Standard Delivery

Please allow up to 10 working days following the day you place your order. Larger orders may take longer to arrive.

Please note that standard shipping times are not guaranteed and can take longer during busy periods

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it.

To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 2:00PM (GMT London Time)

Order Handling Time: 0-3 days (Monday – Friday)

Transit Time: 1-7 days (Monday – Friday)

Express Delivery

Please allow 1-3 working days to receive your order

No International Delivery

We offer delivery nationwide. Please note that international delivery is not available at the moment.

Click and collect and local Durham Delivery  

Our dried flowers are available to click and collect in Durham. Collection is free of charge and can be made from our warehouse. Select the collection option at checkout.

Incorrect address/modify shipping address

Please make sure you provide the correct address during checkout as Floralfields will not be held responsible if your order is shipped to the wrong address. there is no guarantee that your order will be delivered on time

If your order is shipping to an incorrect address/if you need to modify the shipping address, please email info@floralfields.co.uk as soon as you can.

For orders returned due to an incorrect shipping address provided, we will require you to pay a reshipping fee to resend your order.

If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your package, FloralFields will not be responsible if the package is lost, stolen or damaged.

Tariff

Customs duties and taxes incurred during transportation are borne by FloralFields.

Shipping  Dispatch Time and Cost

Floral Fields Wholesale offers table rate UK delivery through our courier partners. We strive to dispatch all orders placed on weekdays before 2 pm on the same day if we have stock in. Typically, your delivery will arrive within 3-7 business days, although occasional delays may occur due to unforeseen circumstances. Some of our products are available to back order, and may take up to 10 working days to deliver, but please let us know if you have urgent requirements as we will always do our best to get them to you ASAP
Our flat postage fees are calculated based on the purchase amount, with free shipping available for purchases exceeding￡100. We use DPD, Royal Mail 2nd class or Evri the next day delivery to delivery products.
For express delivery:
– For purchases between￡1.00 and￡199.99, receive the next day shipping fee is￡15.99.
– For purchases of￡200.00 and above, the shipping fee is free.
For standard delivery:
– For purchases between￡1.00 and￡69.99, the shipping fee is ￡4.49.
– For purchases between￡70.00 and￡99.99, the shipping fee is ￡7.00.
– For purchases between￡100.00 and￡199.99, the shipping fee is ￡10.49.
– For purchases of ￡200.00 and above, shipping is free.
Extra large parcels over 100cm may incur an additional £15 surcharge for certain zones

We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns & Exchanges

All of our dried stems are handpicked to ensure that they are of the highest quality. If however your flowers arrive damaged and you wish to return or exchange them please get in touch and we will be happy to help.

We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return or replacement

Return / Replacement Conditions

Return Policy Validity Period: 14 days.

All items must be unused, in original condition, with original packaging and all tags.

Please be aware that we currently do not accept returns for wedding products.

Damaged or received the wrong item（Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the problem, and we will re-issue the correct product or return it unconditionally payment）

Items that do not fit the size or are not satisfied with the quality

Note

Please do not return any orders without our approval.

To initiate a return, you can contact us at info@floralfields.co.uk. If your return is accepted, we will send you return shipping information and instructions on how to send the package.To complete your return, we require a receipt or proof of purchase. preferably with pictures or videos for proof in order to refund or replace the product.

Refunds time

Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method.

The refund time will depend on the payment method. Please see below for details:

If you paid by Stripe, refunds will be sent to your or account within 5-10 business days.

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@floralfields.co.uk.

Return method

Please contact us by email to send us a return request. Please tell us your order number and the reason for the return. It is best to attach pictures or videos as proof so that we can exchange the product or make a refund.

We will respond to your return request within 24 hours.

We will send you a return address (provided your return complies with our Return Policy)

Return Method: Send By Post

Once your product is shipped back to our return address, please send us the tracking number.

We will process your refund within 3 working days once we received your return product and all the return product(s) have checked in good condition(If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. )For details, please see Return Policy

Note:

If the return is due to the consumer’s reasons, the consumer will be responsible for the return or exchange shipping costs, the specific costs will depend on the courier company you choose.

If the goods received are damaged or the wrong products are received due to our reasons, consumers do not need to bear the return shipping costs.

Return shipping fee

If the return is caused by the consumer, the consumer needs to bear the shipping costs, and the specific costs are subject to the courier you choose.

If the received goods are damaged or incorrect due to quality problems or due to our reasons, the consumer does not need to bear the shipping costs for this reason. We will refund you in full without any fees,We will resend the original purchased product

Return address

Unit 22, FlexSpace, Lingfield Way, Darlington, Durham, DL1 4QZ

Customer service online time: Mon-Sat 9:00am-4:30pm

Email: info@floralfields.co.uk

Tel: +44 7568688440

• DO NOT WATER. They do not need water. Sprinkling water or perfume can cause damage.
• Should not be kept in high moisture area or very dry place.
• Avoid contact with direct sunlight to prevent discoloration or fading.
• Blow with hair dryer from a moderate distance when dusty.