Shipping policy
Please allow up to 10 working days following the day you place your order. Larger orders may take longer to arrive.
Please note that standard shipping times are not guaranteed and can take longer during busy periods.
Order Processing and Delivery Schedule
Once you place an order on our website, our team will immediately begin processing it.
To help you plan your purchase, please note the following schedule:
- Order Cutoff Time: 12:00PM (GMT London Time)
- Order Handling Time: 0-3 days (Monday – Friday)
- Transit Time: 1-7 days (Monday – Friday)
Express Delivery
Please allow 1-3 working days to receive your order.
No International Delivery
We offer delivery nationwide. Please note that international delivery is not available at the moment.
Click and Collect and Local Durham Delivery
Our dried flowers are available to click and collect in Durham. Collection is free of charge and can be made from our warehouse. Select the collection option at checkout.
Incorrect Address/Modify Shipping Address
Please make sure you provide the correct address during checkout as Driedflowersdirect will not be held responsible if your order is shipped to the wrong address. Please aware that there is no guarantee that your order will be delivered on time.
If your order is shipping to an incorrect address/if you need to modify the shipping address, please email info@driedflowersdirect.co.uk as soon as you can.
For orders returned due to an incorrect shipping address provided, we will require you to pay a reshipping fee to resend your order.
If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your package, Driedflowersdirect will not be responsible if the package is lost, stolen or damaged.
Tariff
Customs duties and taxes incurred during transportation are borne by Driedflowersdirect.
Shipping Dispatch Time and Cost
Floral Fields Wholesale offers table rate UK delivery through our courier partners. We strive to dispatch all orders placed on weekdays before 12:00 pm on the same day if we have stock in. Typically, your delivery will arrive within 1-3 business days, although occasional delays may occur due to unforeseen circumstances. Some of our products are available to back order, and may take up to 10 working days to deliver, but please let us know if you have urgent requirements as we will always do our best to get them to you ASAP.
Our flat postage fees are calculated based on the purchase amount, with free shipping available for purchases exceeding￡300. We use DPD, Royal Mail 2nd class or Evri the next day delivery to delivery products.
For Express Delivery:
- For purchases between￡1.00 and￡299.99, the shipping fee is ￡15.99.
- For purchases of £300.00 and above, the shipping fee is free.
For Standard Delivery:
- For purchases between￡1.00 and￡99.99, the shipping fee is ￡7.49.
- For purchases between￡100.00 and￡299.99, the shipping fee is ￡10.49.
- For purchases of ￡300.00 and above, shipping is free.
Extra large parcels over 100cm may incur an additional £15 surcharge for certain zones
We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
