Shipping & Returns
Care Guide

Shipping & Delivery

We strive to dispatch all orders promptly. Our standard order cut-off time is 2:00 PM (GMT), Monday to Friday.

Order Handling Time: 0-3 Business Days.

Shipping Rates (UK Only):

  • £0.00 - £99.99: £7.49 (Standard, 2-4 Days) / £15.99 (Express, 1-3 Days)
  • £100.00 - £299.99: £10.49 (Standard, 2-4 Days) / £15.99 (Express, 1-3 Days)
  • £300.00+: FREE Delivery (Standard, 2-4 Days)

Note: Extra-large parcels (over 100cm) may incur an additional £15 surcharge. Free Click & Collect is available from our Darlington warehouse.

Returns & Exchanges

We operate a 14-day return policy from the date of delivery.

  • Eligibility: Items must be unused, in their original condition and packaging. (Note: Wedding products are non-returnable).
  • Damaged/Incorrect Items: Contact us immediately with photo/video proof. We will cover return shipping and issue a full refund or replacement.
  • Change of Mind: If you are returning an item for personal reasons, you are responsible for the return shipping costs.

How to Return:

Email info@driedflowersdirect.co.uk, or reach out to our online live chat support with your order number. Once approved, please send to: Unit 29, Evans Business Centre, Lingfield Way, Darlington, DL1 4QZ.

Keep Dry: Do not water or mist. Exposure to water or perfume can cause damage and reduce their lifespan.
Avoid Humidity: Display in a well-ventilated indoor space. Avoid areas with high moisture (like bathrooms) or excessive heat.
Keep Out of Direct Sunlight: Prolonged exposure to direct UV rays will cause the natural colors to fade over time.
Gentle Cleaning: To remove dust, lightly sweep with a soft brush or use a hairdryer on a cool, low-speed setting from a distance.

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